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# Which statuses are there and how do I change them?

Every order has a status. It shows you where the order currently stands – from "Open" to "Done".

## The statuses at a glance

The order overview has a separate tab for each status.

| Status | What it means |
| --- | --- |
| **Open** | The order has been created and is waiting to be packed and planned into a tour. |
| **Packed** | The goods are packed. The order can go on a tour. |
| **In tour** | The order is planned in a tour or attached to a tour. This also applies while the tour hasn't started yet. |
| **Done** | All completed orders end up here: **Delivered**, **Collected** and **Clarification**. |

|| Note: You can also skip the "Packed" step. To do this, activate **Skip packed status** under **Settings → General settings**.

## What does "Clarification" mean?

"Clarification" is for orders where it's unclear how to proceed – for example, if the customer wasn't home several times. In the settings you specify after how many attempts an order automatically moves to "Clarification". You can also set an order to "Clarification" yourself.

You'll find orders in clarification in the **Done** tab or via the filter: click the filter icon, open **Advanced** and choose "Clarification" under **Status**. The dashboard also shows how many orders are currently in clarification.

## How to change a status

1. Open the **order overview**.
2. Click the current status on the right of the order's row.
3. Choose the new status. The change takes effect immediately.

![Change the status of an order](https://storage.crisp.chat/users/helpdesk/website/-/3/0/8/b/308b716797d12800/02-a2-status-aendern_5d5sn7.png =500xauto)

You can also change the status in an order's details, in the **Status** card at the top left.

|| Tip: To change several orders at once, tick each one and choose **Select action → Mark as packed** or **Bulk edit** at the bottom. → How do I edit several orders at once?

During the tour, the driver app sets the status automatically: when your driver delivers, the order becomes **Delivered**.