> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://hilfe.apomap.de/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do I create an order manually?

If an order doesn't come in via your integration, you can create it by hand in a few seconds.

## How to create an order

1. Click **+** in the header or in the order overview.
2. At the top, choose whether it's a **Delivery** or a **Pickup**.
3. Fill in the fields. Only **Full name**, **Address** and **Pharmacy** are required.
4. Click **Create delivery order**.

![Create a delivery order](https://storage.crisp.chat/users/helpdesk/website/-/3/0/8/b/308b716797d12800/02-a5-auftrag-erstellen_144fxpn.png =500xauto)

|| Tip: If you visit the address regularly, click **Select favourite** at the top. apomap then fills in all the fields for you. → How do I create and manage favourites?

## The fields at a glance

**Special attributes and refrigeration**

- **Priority:** The order is delivered at the start of the tour.
- **Narcotics** and **Prescription-only:** Mark narcotics (BTM) and Rx orders.
- **Refrigeration:** None, Refrigerated (2–8 °C) or Frozen (−18 °C or colder).

**Contact and address**

- **Full name, phone, mobile, email:** So your driver can reach the customer.
- **Address** and **Address supplement:** For example rear building or 3rd floor.
- **Driver note:** Notes for the delivery, for example "Carer will accept the delivery". Your driver and your team can see it. In the detail view it appears under **Note to driver**.

**Delivery details**

- **Pharmacy:** Which location the order comes from.
- **Stop duration:** Roughly how long your driver needs at this stop. apomap plans the time into the tour.
- **Parcel count:** How many parcels belong to this order.
- **Outstanding amount (€):** The amount your driver collects at the door. At the handover, they choose the payment method: **Cash**, **Card**, **Exempt** or **Not paid**. With the [apomap Terminal](https://apomap.de/apomap-terminal/) your customer pays by card right at the door, including contactless with Apple Pay or Google Pay. You'll see all takings later in the tour settlement. → [Where can I find the takings of my tour?](https://hilfe.apomap.de/en/article/wo-finde-ich-eine-ubersicht-der-einnahmen-meiner-tour-uju6oi/)
- **Order number:** For example the receipt number from your pharmacy management system.
- **Tags:** Your own keywords that you can filter by later.
- **Internal note:** For your team only. Your driver can't see it.

**Time windows**

- **Delivery date:** The day of delivery.
- **Delivery time window:** From when to when the delivery should take place. **Add time window** lets you enter several. This is handy if a customer is only at home in the morning or from 5 pm, for example. Tour planning takes all the windows into account.

## The buttons at the bottom

- **Create delivery order:** Creates the order and closes the form.
- **Create and continue:** Creates the order and opens an empty form for the next one straight away. Handy when you're entering several orders in a row.
- **Save as favourite:** If you tick this before creating, apomap also saves the details as a favourite.

|| Note: Driver note or internal note? Everything the driver needs to know at the door belongs in the **driver note**. Everything that only concerns your team belongs in the **internal note**.