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# Completing a delivery – payment, signature, photo, note

When you arrive at the customer, tap **Deliver**. On one page you then handle payment, signature, photo and note.

## The stop at the customer

After collecting, **Next** takes you to the first customer. You see the name, address, the customer's time window, the planned arrival and the **outstanding amount**. Notes from the pharmacy are highlighted in yellow, with tags such as "Call ahead" or "Prescription-only" below.

At the bottom you have three buttons: **Undeliverable** (→ Customer not home? Reporting a delivery as undeliverable), **Alternative** (→ Alternative delivery – neighbour, safe place, letterbox) and **Deliver**.

![Stop at the customer](https://storage.crisp.chat/users/helpdesk/website/-/3/0/8/b/308b716797d12800/06-a10-app-stopp-lieferung_vl2dog.png =300xauto)

![Stop with a note from the pharmacy](https://storage.crisp.chat/users/helpdesk/website/-/3/0/8/b/308b716797d12800/06-a10-app-stopp-hinweis_vwd5r7.png =300xauto)

## 1. Payment

At the top you see the amount and how it should be paid, e.g. "Cash payment – collect on handover". Choose how the customer actually paid:

| Option | When |
| --- | --- |
| **Cash** | The customer pays in cash. |
| **Card** | The customer pays by card at the terminal. |
| **Exempt** | The customer is exempt from the co-payment. |
| **No** | The customer didn't pay. The amount remains outstanding. |

**Card with the apomap Terminal:** If your pharmacy has activated **apomap Pay**, the amount is transferred automatically to the card terminal (Viva). Without apomap Pay it says "Card payment pending" – then you enter the amount on the terminal yourself. With **Exempt** it says "Payment exempt".

**Change calculator:** For cash payments, enter how much you received. The app immediately shows the **change**, e.g. €50.00 received for €23.00 → €27.00 change.

![Completed delivery form](https://storage.crisp.chat/users/helpdesk/website/-/3/0/8/b/308b716797d12800/06-a10-app-lieferung-ausgefuel_1dojl2p.png =300xauto)

## 2. Signature

1. Tap **Signature**.
2. The customer signs in the box with their finger.
3. Made a mistake? Tap **Clear** at the top right.
4. Tap **Done**.

![Signature](https://storage.crisp.chat/users/helpdesk/website/-/3/0/8/b/308b716797d12800/06-a10-app-unterschrift_1h1m4bo.png =300xauto)

|| Note: For prescription-only (Rx) orders and narcotics (BTM), the signature is mandatory if your pharmacy has set this up. Then **(Required)** appears in red next to Signature with the reason, e.g. "Prescription-only – signature required", and **Complete delivery** stays grey until the customer has signed.

![Signature is required](https://storage.crisp.chat/users/helpdesk/website/-/3/0/8/b/308b716797d12800/06-a10-app-unterschrift-pflich_19k5lvw.png =300xauto)

## 3. Photo (optional)

Tap **Photo** to take a picture as proof of delivery, e.g. of the parcel left at the door. If the pharmacy has switched on "Enforce proof of delivery", the photo is mandatory.

## 4. Note

Under **Add note** you write something for the pharmacy, e.g. "Customer asks for a call back". The pharmacy sees the note on the order and on the dashboard.

## 5. Complete

Completed steps get a green tick. Tap **Complete delivery**. The app automatically opens the next stop. After the last customer you land in the tour overview and can finish the tour (→ Finishing a tour and summary).