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# How do my customers get shipment tracking?

Your customers can track live when their delivery will arrive. apomap automatically sends them an email with a tracking link for this.

## How to activate tracking emails

1. In the menu on the left, click **Settings**.
2. At the top left, instead of **Global**, choose the pharmacy you want to turn tracking on for.
3. On the left, click **Email & tracking**.
4. Activate **Send tracking emails**.

Repeat this for each pharmacy whose customers should receive tracking emails.

## What your customer sees

The customer receives an email with a link. Behind it they can see which step their delivery is currently at. If the order is planned in a tour, they also see an estimated delivery time window.

|| Note: The email only goes to customers whose order includes an **email address**. If the order comes from your pharmacy management system, check whether the email address is transferred from there.

## Your pharmacy's tracking link

Each pharmacy also has its own tracking link. You'll find it under **Settings → Pharmacies** on the pharmacy's card and copy it with the copy icon.

This link takes your customers to a search page with your pharmacy's logo. There they enter the **tracking number** and **postcode** and see the status of their delivery.

**Which tracking number?** With a direct integration to your pharmacy management system, it's the order number from the system; otherwise it's the apomap ID of the order. The customer gets it from you or finds it in the tracking email, which also contains a direct link to the shipment.

![Shipment search via the pharmacy's tracking link](https://storage.crisp.chat/users/helpdesk/website/-/3/0/8/b/308b716797d12800/11-a1-tracking-suche_1djcyk4.png =500xauto)

|| Tip: Link the page on your website or in your Google profile, e.g. as "Track delivery". That way customers can find their shipment even if they no longer have the email.

## Contact details in the shipment tracking

Under **Settings → Pharmacies → Edit → Tracking contact** you enter the pharmacy's phone, WhatsApp and email. Your customers can reach you through these from the shipment tracking. If a customer replies to the tracking email, their reply also goes to the email address entered here.

→ Creating and managing locations