> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://hilfe.apomap.de/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Welcome to the apomap manual

Great to have you here! This manual gives you step-by-step guides for every apomap feature. The categories follow the course of a typical delivery day: first the orders come in, then they are packed, then the tour is planned and driven.

## How this manual is organised

| Category | What it covers |
| --- | --- |
| Getting started | Registration, setup and your first tour |
| Orders | Creating, editing and searching orders, using favourites |
| Packing and preparation | Pack mode, "Packed" status and labels |
| Tour planning | Planning and optimising tours, recurring tours |
| On the road and finishing tours | Tracking, finishing and settling tours |
| Driver app | Everything for your drivers |
| Temperature tracker | Temperature monitoring, alarms and records |
| Documentation and analytics | Finding and exporting orders, reports and analytics |
| Hardware | apomap Terminal, apomap Pay and printers |
| Integrations | Connecting your pharmacy management system |
| Customers and communication | Shipment tracking and chat |
| Settings and administration | Locations, staff, tags and your plan |
| FAQ | Quick answers and help with problems |
| Release notes | What's new in apomap |

## Key terms

- **Order:** A delivery or pickup for a customer. Orders arrive automatically from your pharmacy management system, or you create them by hand.
- **Delivery order:** Your driver takes goods from the pharmacy to the customer.
- **Pickup order:** Your driver picks something up, for example prescriptions at a doctor's practice, and brings it to the pharmacy.
- **Collective order:** Several orders to the same address, for example a care home, combined into one stop.
- **Favourite:** A saved address you visit again and again, such as a doctor's practice or a care home, so you don't have to enter the details every time.
- **Tour:** The route a driver takes. apomap plans the best order of stops for you.
- **Recurring tour:** A tour that apomap creates automatically on fixed days and times, for example the care-home tour every Tuesday.
- **Location:** A pharmacy in your account. If you have several pharmacies, you create one location for each.
- **Central delivery service:** apomap plans a tour as if all orders were in one pharmacy. This is handy when several locations deliver from one pharmacy.
- **Status:** Shows where an order currently stands:
  - **Open:** The order has been created but isn't ready yet.
  - **Packed:** The goods are ready and can go into a tour.
  - **In tour:** The order is planned in a tour or on its way.
  - **Done:** The order has been delivered or picked up.
  - **Clarification:** It's unclear how to proceed with this order. You can set orders to go into clarification automatically, for example if the customer wasn't home twice.
- **Driver app:** The app for the delivery phone. Your driver uses it to see the tour, navigate and record the delivery.
- **Integration:** The connection between apomap and your pharmacy management system. It brings your orders into apomap automatically.

## More about apomap

- All features at a glance: [apomap.de/produkt](https://apomap.de/produkt/)
- Plans and pricing: [apomap.de/preisplaene](https://apomap.de/preisplaene/)
- Buy hardware: [shop.apomap.de](https://shop.apomap.de/)

## Can't find what you're looking for?

Message us in the chat at the bottom right in apomap or here in the manual. You can also reach us by email at support@apomap.de or by phone at +49 2981 987840.