What to do if no orders arrive?

You've completed a delivery transaction at the till, but nothing shows up in apomap? Work through these points in order.

1. Right date and right pharmacy? Check the date at the top right and the Pharmacy filter in the order overview. If the order has a different delivery date, you'll only see it on that day.
2. "All" tab: In the order overview, switch to All and search by name or receipt number. Maybe the order is already set to "Packed".
3. Integration in place? Open Settings → Integrations, select the pharmacy and check that the integration is listed. Click Refresh.
4. Connector running? If you use the apomap Connector, open it on the pharmacy server. It shows the status of the integration and how much data has been transferred. If the server has been restarted, restart the Connector.
5. Token expired? For token integrations, such as ADG bidirectional, you can see under "Gültig bis" (valid until) in the till when the token expires. Request a new one in apomap via the arrow icon and enter it in the till.
6. Completed in the right tab? With ADG, the transaction must be completed in the till via the Botendienst (delivery) tab.

If still nothing arrives, message us in the chat or at support@apomap.de. Please tell us your pharmacy, your pharmacy management system and roughly when the transaction was created.

Updated on: 04/11/2026