My driver can't see their tour in the app

Common causes:

• The tour is assigned to another driver.
• The tour is planned for another day.
• The driver is signed in with a different user.
• The app isn't up to date or has no internet connection.

What to do:

1. In tour planning, check which driver is assigned to the tour. You can change the driver via Edit.
2. Check the date of the tour. You can move it via the clock icon.
3. Ask the driver to reload the app or sign out and back in.
4. Check that the app is up to date.

→ In detail: How do I edit a tour? · Finding tours and the daily report

Updated on: 04/11/2026