My temperature tracker is offline or not sending values
- Check that the tracker is charged.
- Under Settings → Pharmacy management system & platforms → apomap Tracker, check that the access details have been entered.
- Without mobile reception (e.g. in underground car parks), the tracker stores the values and uploads them as soon as it has reception again. So no readings are lost.
- If it stays offline permanently, message us in the chat with the tracker's serial number. You'll find it on the back of the device.
→ In detail: What is the apomap Tracker and how do I use it?
Updated on: 04/11/2026
Thank you!