Articles on: Customers and communication

How do my customers get shipment tracking?

Your customers can track live when their delivery will arrive. apomap automatically sends them an email with a tracking link for this.

How to activate tracking emails

In the menu on the left, click Settings.
At the top left, instead of Global, choose the pharmacy you want to turn tracking on for.
On the left, click Email & tracking.
Activate Send tracking emails.

Repeat this for each pharmacy whose customers should receive tracking emails.

What your customer sees

The customer receives an email with a link. Behind it they can see which step their delivery is currently at. If the order is planned in a tour, they also see an estimated delivery time window.

Note: The email only goes to customers whose order includes an email address. If the order comes from your pharmacy management system, check whether the email address is transferred from there.

Your pharmacy's tracking link

Each pharmacy also has its own tracking link. You'll find it under Settings → Pharmacies on the pharmacy's card and copy it with the copy icon.

This link takes your customers to a search page with your pharmacy's logo. There they enter the tracking number and postcode and see the status of their delivery.

Which tracking number? With a direct integration to your pharmacy management system, it's the order number from the system; otherwise it's the apomap ID of the order. The customer gets it from you or finds it in the tracking email, which also contains a direct link to the shipment.

Shipment search via the pharmacy's tracking link

Tip: Link the page on your website or in your Google profile, e.g. as "Track delivery". That way customers can find their shipment even if they no longer have the email.

Contact details in the shipment tracking

Under Settings → Pharmacies → Edit → Tracking contact you enter the pharmacy's phone, WhatsApp and email. Your customers can reach you through these from the shipment tracking. If a customer replies to the tracking email, their reply also goes to the email address entered here.

→ Creating and managing locations

Updated on: 04/11/2026

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