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Articles on:Customers and communication
Shipment tracking for your customers and chat with team and drivers.

Categories

  • Settings and administration
  • Hardware
  • On the road and finishing tours
  • Driver app
  • Tour planning
  • Orders
  • Release notes
  • Customers and communication
  • Packing and preparation
  • Documentation and analytics
  • FAQ
  • Temperature tracker
  • Getting started
  • Integrations
  • How do I use the chat?
    With the chat you message your drivers and colleagues directly from apomap, without private messengers. Note: Every staff member and driver needs their own apomap login for this. → Adding staff and drivers and assigning roles Start a new chat In the menu on the left, click Chat. Click the + at the top. Choose a driver or staff member and click Create. Write your message. The upload icon also lets you send files, for example a photo of the prescription. YourFew readers
  • How do my customers get shipment tracking?
    Your customers can track live when their delivery will arrive. apomap automatically sends them an email with a tracking link for this. How to activate tracking emails In the menu on the left, click Settings. At the top left, instead of Global, choose the pharmacy you want to turn tracking on for. On the left, click Email & tracking. Activate Send tracking emails. Repeat this for each pharmacy whose customers should receive tracking emails. What your customerFew readers

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