Articles on: FAQ

The driver didn't find the customer at home – what now?

The driver marks the delivery in the app as not home and can leave a note. By default, the order then returns to the status it had before the tour (e.g. Packed). You can then simply plan it again.

Note: If "Failed deliveries require approval" is active in the settings, the order goes straight to Clarification instead (→ What does "Clarification" mean?).

→ In detail: What happens if a customer isn't home?

Updated on: 04/11/2026

Was this article helpful?

Thank you!