Articles on: FAQ

I can't see my driver's location

Common causes:


  • The driver hasn't started their tour yet.
  • The app isn't allowed to access the location.
  • The phone is in battery-saving mode and closes the app in the background.
  • The phone currently has no internet connection.


What to do:


  1. Ask the driver to check whether the tour has been started in the app.
  2. In the phone settings, allow location access for apomap and turn on Precise location.
  3. Turn off battery-saving mode and don't swipe away or close the app during the tour.
  4. Check mobile data. Without a connection, the position is sent as soon as there is reception again.


→ In detail: Sharing GPS (with the pharmacy)

Updated on: 04/11/2026

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