Welcome to the apomap manual
Great to have you here! This manual gives you step-by-step guides for every apomap feature. The categories follow the course of a typical delivery day: first the orders come in, then they are packed, then the tour is planned and driven.
How this manual is organised
Category | What it covers |
|---|---|
Getting started | Registration, setup and your first tour |
Orders | Creating, editing and searching orders, using favourites |
Packing and preparation | Pack mode, "Packed" status and labels |
Tour planning | Planning and optimising tours, recurring tours |
On the road and finishing tours | Tracking, finishing and settling tours |
Driver app | Everything for your drivers |
Temperature tracker | Temperature monitoring, alarms and records |
Documentation and analytics | Finding and exporting orders, reports and analytics |
Hardware | apomap Terminal, apomap Pay and printers |
Integrations | Connecting your pharmacy management system |
Customers and communication | Shipment tracking and chat |
Settings and administration | Locations, staff, tags and your plan |
FAQ | Quick answers and help with problems |
Release notes | What's new in apomap |
Key terms
- Order: A delivery or pickup for a customer. Orders arrive automatically from your pharmacy management system, or you create them by hand.
- Delivery order: Your driver takes goods from the pharmacy to the customer.
- Pickup order: Your driver picks something up, for example prescriptions at a doctor's practice, and brings it to the pharmacy.
- Collective order: Several orders to the same address, for example a care home, combined into one stop.
- Favourite: A saved address you visit again and again, such as a doctor's practice or a care home, so you don't have to enter the details every time.
- Tour: The route a driver takes. apomap plans the best order of stops for you.
- Recurring tour: A tour that apomap creates automatically on fixed days and times, for example the care-home tour every Tuesday.
- Location: A pharmacy in your account. If you have several pharmacies, you create one location for each.
- Central delivery service: apomap plans a tour as if all orders were in one pharmacy. This is handy when several locations deliver from one pharmacy.
- Status: Shows where an order currently stands:
- Open: The order has been created but isn't ready yet.
- Packed: The goods are ready and can go into a tour.
- In tour: The order is planned in a tour or on its way.
- Done: The order has been delivered or picked up.
- Clarification: It's unclear how to proceed with this order. You can set orders to go into clarification automatically, for example if the customer wasn't home twice.
- Driver app: The app for the delivery phone. Your driver uses it to see the tour, navigate and record the delivery.
- Integration: The connection between apomap and your pharmacy management system. It brings your orders into apomap automatically.
More about apomap
- All features at a glance: apomap.de/produkt
- Plans and pricing: apomap.de/preisplaene
- Buy hardware: shop.apomap.de
Can't find what you're looking for?
Message us in the chat at the bottom right in apomap or here in the manual. You can also reach us by email at support@apomap.de or by phone at +49 2981 987840.
Updated on: 04/11/2026
Thank you!