Alternative delivery – neighbour, safe place, letterbox

The customer isn't home but has allowed you to leave the parcel somewhere else? Then use alternative delivery.

At the customer, tap the person icon (alternative delivery) next to Deliver.
Under Where is the parcel being left?, choose:
- With a neighbour: Enter the neighbour's name.
- Safe place: e.g. garage or terrace.
- Letterbox: if the parcel fits in the letterbox.
Optional: enter an alternative address, e.g. the neighbour's house number.
Handle payment, signature, photo and note as for a normal delivery.
Tap Confirm handover.

Handover to a neighbour

Signature required for narcotics (BTM)

Tip: Always take a photo for a safe place and the letterbox. That way the pharmacy can show later where the parcel was left.

Updated on: 04/11/2026

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