• Installing and signing in to the apomap app

  You drive your tours with the apomap app. All you need is your smartphone and the login details from your pharmacy. Install the app Android: Open the Google Play Store, search for "apomap" and tap Install. iPhone: Open the App Store, search for "apomap" and tap Get. Tip: You can also use the app in the browser without installing it: driver.apomap.de. Sign in Open the app. Enter your username and password. You get both from yourFew readers

• Adding a temperature logger to the tour

  If you're transporting refrigerated goods, take an apomap Tracker with you. That way the temperature is recorded throughout the tour. Open the tour. Tap + Logger at the top right. Choose the tracker you're taking with you. Tap Add logger. If a logger is attached to the tour, the app reminds you to take it with you when you start tFew readers

• Alternative delivery – neighbour, safe place, letterbox

  The customer isn't home but has allowed you to leave the parcel somewhere else? Then use alternative delivery. At the customer, tap the person icon (alternative delivery) next to Deliver. Under Where is the parcel being left?, choose: With a neighbour: Enter the neighbour's name. Safe place: e.g. garage or terrace. Letterbox: if the parcel fits in the letterbox. Optional: enter an alternative address, e.g. the neighbour's house number.Few readers

• Navigating to the customer

  You start navigation for each stop directly from the app. Tap the stop in the tour. You see the customer's name, address, time window and the planned arrival. Tap Navigation. Choose In-app navigation or Navigate with Google Maps. On the iPhone you can also choose Navigate with Apple Maps. In-app navigation ![In-app nFew readers

• Chat with team and drivers

  The chat lets you reach your pharmacy's staff and other drivers without phoning. Tap Chat at the bottom. Tap New message (or + at the top right). Choose Drivers or Staff at the top and tap the person. Tap Create and write your message. In a conversation you can also send photos and your location. Note: The chat neeFew readers

• Customer not home? Reporting a delivery as undeliverable

  If you can't hand over a parcel, report it in the app. The pharmacy sees the reason immediately and replans the order. At the stop: Tap Undeliverable at the bottom left. Choose the reason: Not home, Address not found, Delivery refused, Shop closed or Other reason. If needed, write a note, e.g. "Notification card left in the letterbox". Tap Undeliverable. ![Delivery not possible](https://storage.crisp.chat/users/helpdesk/website/-/3/0/8/b/308b716Few readers

• Collective orders in the app

  A collective order combines several orders for the same address, e.g. for a care home. You can recognise it by the expandable section with the group's name and a progress bar (e.g. "2/5 orders"). If money is still outstanding, the total amount is shown next to it in green. Deliver everything at once: Tap Deliver. You collect the total amount once, get one signature and take a photo if needed. Deliver individually: Expand the group and deliver each order separately, with its ownFew readers

• Creating an order by photo scan

  If you have the Create orders permission, you can create an order yourself while on the road: Tap Order at the bottom and choose the pharmacy. Take a photo of the receipt. The app reads the recipient, address and receipt number. Check the details and tap Create orders. Add more scans lets you collect several receipts. If the receipt number already exists, the app warns you about a duplicate.Few readers

• Working without internet (offline mode)

  You can keep working even without a signal. The app saves your input and sends it as soon as you have reception again. A yellow bar "Offline mode" shows how many actions are still waiting. Works offline: viewing tours and stops, collecting, delivering, notes. Doesn't work offline: chat, photo scan, signing in. Navigation only via Google Maps or Apple Maps. When the connection is back, a blue bar shows how many actions have been transferred. Tip: Open your tour once bFew readers

• Sharing GPS (with the pharmacy)

  So that the pharmacy can see your position live and navigation works, the app needs access to your location. iPhone: Settings → Apps → apomap app → Location → Always. Android: Settings → Apps → apomap app → Permissions → Location → Allow all the time. The menu names may differ slightly depending on the manufacturer. Tip: On Android, turn off battery optimisation for the apomap app. Otherwise the phone may pause the location in the background.Few readers

• Viewing and starting a tour

  Before you set off, the tour shows you all stops in the planned order. Tap your tour on the home screen or under Tours. At the top you see the progress (e.g. "0/5"), the number of deliveries, the planned duration and the distance. Switch the view with List and Map. Tap Start tour at the bottom. The stops of a tour |Few readers

• Finding tours and the daily report

  Under Tours you see all tours of a day – today, past and upcoming. The tours are grouped by status, e.g. Planned and Completed. At the top right you'll find three icons: Daily report (bar icon): your figures for the day Calendar: choose another day, e.g. to look at a tour from yesterday Refresh (arrows): reload the list ifFew readers

• Finishing a tour and summary

  When all stops are done, you finish the tour. Afterwards you immediately see how it went and how much money you collected. Finish the tour After the last customer you land in the tour overview. Tap Finish tour at the bottom. Confirm the question "Really finish the tour?" with Yes, finish. This can't be undone. Note: If yoFew readers

• Completing a delivery – payment, signature, photo, note

  When you arrive at the customer, tap Deliver. On one page you then handle payment, signature, photo and note. The stop at the customer After collecting, Next takes you to the first customer. You see the name, address, the customer's time window, the planned arrival and the outstanding amount. Notes from the pharmacy are highlighted in yellow, with tags such as "Call ahead" or "Prescription-only" below. At the bottom you have three buttons: Undeliverable (→ Customer not homeFew readers

• Collecting and loading orders

  At the pickup stop you take the parcels from the pharmacy. The app shows you which parcels belong to this tour and in what order to load them. The pickup stop After you start the tour, the first pickup stop opens automatically. At the top it says Collect orders with the name of the pharmacy, and below that the progress, e.g. "0 of 3 collected". ![Pickup stop before collecting](https://storage.crisp.chat/users/helpdesk/website/-/3/0/8/b/308b716797d12800/06-a6-app-einsammeln-start_q3Few readers

• The app at a glance

  After signing in, you land on the home screen. At the bottom you switch between Home, Tours and Chat. Home screen Deliveries and Completed: how many deliveries you have today and how many are already done. Your tours today: all tours assigned to you for today, with status (e.g. Planned), number of orders and start timeFew readers

• Pickup orders (returns from the customer)

  With a pickup order, you collect something from the customer and bring it to the pharmacy – e.g. a prescription or a return. Pick up from the customer: Open the stop and tap Pick up (or Pick up all). Drop off at the pharmacy: The drop-off stop only appears after the pickup. A signature is optional here. If the pharmacy requires a photo, the app asks you for one. If the customer isn't home, report the pickup as failed – just like a delivery (→ Customer not home? ReportingFew readers