Navigating to the customer

You start navigation for each stop directly from the app.

Tap the stop in the tour. You see the customer's name, address, time window and the planned arrival.
Tap Navigation.
Choose In-app navigation or Navigate with Google Maps. On the iPhone you can also choose Navigate with Apple Maps.

Choose navigation

In-app navigation

Left: remaining minutes and kilometres
Right: arrow view (map in driving direction), sound for voice guidance on/off, X ends the navigation
Bottom: the customer with the three buttons Deliver, Alternative delivery (person icon) and Undeliverable (warning triangle)

This lets you complete the delivery directly from the navigation without going back to the tour.

Note: Navigation needs GPS. If it says "Waiting for GPS location…" at the top, check that the app is allowed to use your location. → Sharing GPS (with the pharmacy)

Updated on: 04/11/2026

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