Why are no orders arriving from my pharmacy management system?

Common causes:

• The integration isn't connected or has been disconnected.
• The apomap Connector isn't running (PC switched off, service stopped) – only for Connector integrations.
• The order wasn't created as a delivery in the pharmacy management system.
• The order belongs to another pharmacy and you're currently looking at the wrong location.

What to do:

1. Under Settings → Pharmacy management system & platforms → Integrations, check whether the integration is shown as connected.
2. If you use the Connector: check that the computer running the Connector is switched on.
3. At the top of the order overview, check that the right location and date are selected.
4. If still nothing arrives, message us in the chat with the name of your pharmacy management system and the time of the last missing order.

→ In detail: What to do if no orders arrive?

Updated on: 04/11/2026