The driver can't complete the tour
If Enforce complete tour processing is active, the driver can only finish the tour once every stop has been processed – i.e. delivered or marked as not home.
- Ask the driver to check whether a stop is still open.
- If a parcel is no longer in the car, clarify the stop and mark it accordingly.
→ In detail: App settings for drivers
Updated on: 04/11/2026
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