Completing a delivery – payment, signature, photo, note

When you arrive at the customer, tap Deliver. On one page you then handle payment, signature, photo and note.

The stop at the customer

After collecting, Next takes you to the first customer. You see the name, address, the customer's time window, the planned arrival and the outstanding amount. Notes from the pharmacy are highlighted in yellow, with tags such as "Call ahead" or "Prescription-only" below.

At the bottom you have three buttons: Undeliverable (→ Customer not home? Reporting a delivery as undeliverable), Alternative (→ Alternative delivery – neighbour, safe place, letterbox) and Deliver.

Stop at the customer

Stop with a note from the pharmacy

1. Payment

At the top you see the amount and how it should be paid, e.g. "Cash payment – collect on handover". Choose how the customer actually paid:

Option	When
Cash	The customer pays in cash.
Card	The customer pays by card at the terminal.
Exempt	The customer is exempt from the co-payment.
No	The customer didn't pay. The amount remains outstanding.

Card with the apomap Terminal: If your pharmacy has activated apomap Pay, the amount is transferred automatically to the card terminal (Viva). Without apomap Pay it says "Card payment pending" – then you enter the amount on the terminal yourself. With Exempt it says "Payment exempt".

Change calculator: For cash payments, enter how much you received. The app immediately shows the change, e.g. €50.00 received for €23.00 → €27.00 change.

Completed delivery form

2. Signature

Tap Signature.
The customer signs in the box with their finger.
Made a mistake? Tap Clear at the top right.
Tap Done.

Signature

Note: For prescription-only (Rx) orders and narcotics (BTM), the signature is mandatory if your pharmacy has set this up. Then (Required) appears in red next to Signature with the reason, e.g. "Prescription-only – signature required", and Complete delivery stays grey until the customer has signed.

Signature is required

3. Photo (optional)

Tap Photo to take a picture as proof of delivery, e.g. of the parcel left at the door. If the pharmacy has switched on "Enforce proof of delivery", the photo is mandatory.

4. Note

Under Add note you write something for the pharmacy, e.g. "Customer asks for a call back". The pharmacy sees the note on the order and on the dashboard.

5. Complete

Completed steps get a green tick. Tap Complete delivery. The app automatically opens the next stop. After the last customer you land in the tour overview and can finish the tour (→ Finishing a tour and summary).

Updated on: 04/11/2026

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