Collecting and loading orders
At the pickup stop you take the parcels from the pharmacy. The app shows you which parcels belong to this tour and in what order to load them.
The pickup stop
After you start the tour, the first pickup stop opens automatically. At the top it says Collect orders with the name of the pharmacy, and below that the progress, e.g. "0 of 3 collected".
Each order shows:
- Delivery position, e.g. "3/5": this parcel will be delivered third of five.
- Name of the customer
- Icons for what you need to know:
Icon | Meaning |
|---|---|
green € | Outstanding amount – payment is collected here |
Snowflake | Refrigerated goods 2–8 °C |
Pill | Narcotics (BTM) |
Rx | Prescription-only |
yellow warning triangle | Note from the pharmacy, e.g. "Use the rear entrance via the courtyard" |
other icons (e.g. bell) | Tags from the pharmacy, e.g. "Ring twice" |
Tap an order to open the order details with address, order ID, all tags, outstanding amount and pharmacy.
Collect parcels
At the bottom you have three buttons:
- Scan: Opens the camera. Hold the label's barcode in the frame – the app recognises it automatically and ticks off the parcel.
- Collect all: ticks off all parcels at this stop at once.
- Next: takes you to the next stop.
To tick off individual parcels, tap the tick on the right. Collected parcels are crossed out and marked green.
Once all parcels are collected, only the Next button remains.
Several pickup stops
If you pick up at several pharmacies, tap Next after the first pickup stop and collect the same way at the next pickup stop. After that, Next takes you to the first customer.
Updated on: 04/11/2026
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