What do I do if a customer collects their delivery?

Sometimes a customer comes to the pharmacy themselves after all. Then set their order to "Collected" so that it no longer goes on the tour.

Set an order to "Collected"

1. Open the order overview and find the order, for example by name.
2. Click the status on the right of the row.
3. Choose Collected.

The order disappears from the open orders and appears in the Done tab. You can find it again at any time using the search.

The order is already in a tour?

You can still set it to "Collected". Click the three dots on the order – either in the order overview in the In tour tab or in Tour planning when you expand the tour on the right. Choose Collected there. The order is removed from the tour, and your driver no longer has to go to the address.

Set to "Collected" by mistake?

1. Open the Done tab and find the order.
2. Click its status and set it back to Packed.

The order is back with the open orders, and you can plan it into a tour.

Updated on: 04/11/2026