What types of orders are there?
There are three types of orders in apomap. You can also give each order special attributes such as priority or refrigeration.
The three order types
You can tell the type in the order overview by the icon in front of the name.
Type | Icon | What it's for |
|---|---|---|
Delivery order | Parcel | The classic delivery service: your driver takes medicines and products from the pharmacy to the customer. |
Pickup order | Parcel with arrow | Your driver picks something up, for example prescriptions at a doctor's practice, and brings it to the pharmacy. |
Collective order | Three parcels | Several orders to the same address, for example a care home, are combined into one stop. When you expand it, you see the individual orders. |
You choose whether an order is a delivery or a pickup at the very top when creating it. → How do I create an order manually?
Several pharmacies: where does the driver go first?
If you have several locations, apomap takes this into account automatically when planning the tour:
- Delivery order from another pharmacy: The driver first collects the goods at that pharmacy and then drives to the customer.
- Pickup order for another pharmacy: The driver first drives to the customer and then brings what was picked up to that pharmacy.
Special attributes of an order
Each order can also have one or more special attributes. You set them when creating or editing the order.
- Priority: The driver delivers priority orders at the start of the tour.
- Narcotics (BTM): The order contains a narcotic.
- Prescription-only (Rx): The order contains a prescription-only medicine.
- Refrigeration: None, Refrigerated (2–8 °C) or Frozen (−18 °C or colder). This tells your team when packing and your driver on the road that the goods must be kept cold.
Updated on: 04/11/2026
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