What do I do with orders that weren't delivered?

Customer not home, tour got too long, or an order overlooked? Simply replan undelivered orders, by hand or automatically.

Automatically to the next day

apomap can automatically move all unfinished orders to the next day every day.

1. In the menu on the left, click Settings.
2. Open Automatic order scheduling.
3. Activate Automatically replan orders from the previous day.
4. Under Time of the move, choose when apomap should move the orders. The default is 23:59.

apomap then moves all open and packed orders that weren't delivered to the next day every night. They keep their status, and you simply plan them again in the morning.

Replan by hand

1. Find the orders in the order overview. Failed deliveries are in the Done tab or via the Status filter.
2. Open the order, click the pencil icon and change the delivery date. For several orders at once, use Select action → Bulk edit.
3. If needed, set the status back to Packed or Open.
4. Plan the order into a tour. → How do I plan a tour? (Tour planning category)

Orders in clarification

If Failed deliveries require approval is active, an undelivered order is set to Clarification. Clarify with the customer how to proceed: new delivery date, collection at the pharmacy or cancellation. Then set the matching status, for example Packed for a new delivery or Collected. → Which statuses are there and how do I change them? (Orders category)

Updated on: 04/11/2026