• What do I do with orders that weren't delivered?

  Customer not home, tour got too long, or an order overlooked? Simply replan undelivered orders, by hand or automatically. Automatically to the next day apomap can automatically move all unfinished orders to the next day every day. In the menu on the left, click Settings. Open Automatic order scheduling. Activate Automatically replan orders from the previous day. Under Time of the move, choose when apomap should move the orders. The default is 23:59. apomap thenFew readers

• How do I track my tours live?

  The tour overview shows all of the day's tours on a large map and how far your driver has got. Open it via Tour overview in the menu on the left. What you see On the left are your tours, sorted by Planned, Active and Completed. Under Active you'll find all tours currently on the road. On the right the map shows yourFew readers

• How do I book out delivery orders in my till?

  After the tour, the delivery transactions have to be completed in your till. With the barcode PDF from the tour settlement this takes just a few minutes, without typing in any receipt numbers. Which way suits me? You use How you book out ADG A3000 with bidirectional integration With one click directly from apomap → How do I book out with ADG in one click? Any other till With the barcode PDF from the tour settlement (see below) Booking out with theFew readers

• What happens if a customer isn't home?

  If nobody is home, your driver records this in the app. You see it immediately in apomap and decide how to proceed with the order. What your driver does In the driver app, they tap Undeliverable and choose a reason: Not home, Address not found, Delivery refused, Shop closed or Other reason. Alternatively, they can leave the parcel with a neighbour, at a safe place with a photo, or in the letterbox. → [Completing a delivery](https://hilfe.apomap.de/en/artiFew readers

• How do I book out with ADG in one click?

  With the bidirectional ADG integration you book a tour's takings into your ADG till with one click. No scanning, no typing. Requirements ADG A3000 with the new Kassen-App The bidirectional ADG integration is set up in apomap. → ADG A3000 bidirectional integration How to book out Open the completed tour via the ⓘ. Click the Settlement tab. Click **BooFew readers

• Where can I find the takings of my tour?

  The tour settlement shows how much your driver collected, in cash and by card, broken down by pharmacy and order. How to open the settlement Open the tour via the ⓘ, for example in the Tour overview under Completed. You'll find older tours in the Documentation. Click the Settlement tab. What you see The overview is dFew readers

• How is a tour finished?

  Normally your driver finishes the tour in the app when they get back. If they forgot, you finish it on the PC. In the driver app When the driver is back at the pharmacy, they tap Finish tour at the bottom and confirm with Yes, finish. They then see a summary with completed and failed orders, duration and cash report. → Finishing a tour and summary Note: If Enforce complete tour processing is active in thFew readers